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I own license2ill
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5,679 Posts
Discussion Starter #1
I had a problem with my AFX's face shield blowing up when I would turn my head to the side. I sent them an email. Stating the problem And this is my email with there reply. I would just like to let every one know how nice these people are and that they are more than willing to make right. Thanks AFX!!!!!

message: I have a AFX model FX-10 and
the face shield keeps blowing
up at highway speeds. It only
happens when I turn my head
to check my blind spots.

The helmet other wise is in
perfect condition. Never been
droped or scratched. I bought
it on 5/14/2004.

I am not looking for a new
helmet out of this just
wanted to see if this may
have been a problem or if I
could get replacment parts.

Please get back to me as soon
as possable. I love your
helmets and plan on ordering
more. Kepp up the good work.



This was there reply.

Monday, June 13, 2005

We would be more then happy to send you a replacement ratchet kit free of
charge, I have the same helmet and all I had to do was to tighten the side
screw a little more, we suggest using a coin to do this.

If this doesn't work we can send you a new ratchet kit free of charge.


:beer :phatyo
 

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I own license2ill
Joined
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5,679 Posts
Discussion Starter #3
2_wheeled_slave said:
Good to know, I'm going to be ordering "the pink one" soon for my girlfriend. How was the overall build quality, venting, etc.?
There is a bit of wind noise. But the over all quality is pretty good. I wear it way more than my Shoie if that says any thing. I am ordering a pink one for Yamagirl in a few days. Really a great helmet for the price and the quality is up there with the best of them. Venting is very good.
 

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Registered
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10,767 Posts
it's good to see someone stand by their products. Arai is really good about it also even if they are alittle pricy.
 

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voted for an American
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4,580 Posts
dennisred69 said:
I had a problem with my AFX's face shield blowing up when I would turn my head to the side. I sent them an email. Stating the problem And this is my email with there reply. I would just like to let every one know how nice these people are and that they are more than willing to make right. Thanks AFX!!!!!

message: I have a AFX model FX-10 and
the face shield keeps blowing
up at highway speeds. It only
happens when I turn my head
to check my blind spots.

The helmet other wise is in
perfect condition. Never been
droped or scratched. I bought
it on 5/14/2004.

I am not looking for a new
helmet out of this just
wanted to see if this may
have been a problem or if I
could get replacment parts.

Please get back to me as soon
as possable. I love your
helmets and plan on ordering
more. Kepp up the good work.



This was there reply.

Monday, June 13, 2005

We would be more then happy to send you a replacement ratchet kit free of
charge, I have the same helmet and all I had to do was to tighten the side
screw a little more, we suggest using a coin to do this.

If this doesn't work we can send you a new ratchet kit free of charge.


:beer :phatyo
Too bad he didn't checked his grammar but good they are willing to help you out. I have heard otherwise about arai customer service.
 
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