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How about them Redskins?
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Discussion Starter · #1 ·
On 11/27/04 I purchased a 2003 Lexus IS300 from Desert Toyota. This car was a used car, but had no cosmetic blemishes or anything that appeared to be wrong with it, with the exception of the trunk latch that was not catching right. It was a minor thing, and when I mentioned this to the salesman a Mr. Eldifonso Paniagua his reply was that this could be taken care of because the car was still under factory warranty, and Lexus should take care of it. With that statement I felt confident that this car had no issues.

When we got to the close of the deal, Desert Toyota presented me with a car fax report, and told me this car had never been in an accident or had any type of incident.

I also had to sign an arbitration agreement that I had an issue with. I asked what would happen if I refused to sign it. Mr. Chris Ditmore the finance manager explained to me that they would not sell me the car. Being foolish after I heard this, I bought the car.

The trunk latch not closing was the only issue I had with this car, and was just a minor inconvenience to me, so I did not rush out to get it fixed. I reasoned that since I had another year or two on the factory warranty, I would wait, and see if I had any other issues and if so, get the trunk lid fixed then.

On 4/19/05 I did have another factory warranty issue with my car, and took my Lexus to Fletcher Jones Lexus, 2 blocks up the street for service. While I was there, the Lexus representive told me he could not fix the trunk latch because the car was involved in a collision/impact and whoever fixed the trunk did a shotty job. It was also determined that the trunk latch was the wrong type, and the trunk cable was run incorrectly.

I said ok, took the car back to Desert Toyota where I had the extreme displeasure of meeting Tony Zita, the Used Car Manager. Mr. Zita swore up and down that my car had not been wrecked, involved in an impact, and said that all cars are looked at for damage upon trade in. With the Carfax report, he stated that my car was not involved in anything, and that someone in my family probably did it.

I went back over to Fletcher Jones Lexus, and told my service manager what Mr. Zita had said, he proceeded to take me to my car, and after we opened the trunk he showed my several signs that there was repair work done. 2 of the most obvious were, the assembly latch was secured with 2 different color screws, and he was able to peel off some masking tape that was used obviously for painting.

I then had the Lexus Service Advisor call Mr. Zita and explain this to him. He also told Mr. Zita he had to deny my claim for warranty work because this car was involved in an impact. Mr. Zita asked me (on the phone) to return to Desert Toyota so we could work it out. My Lexus service advisor gave me the name of a local body shop that specializes in Lexus automobiles (Exoticar Paintworks INC). I made an appointment with them and then went to Desert Toyota.


When I got back to Desert Toyota Mr. Zita said that he would have one of the techs in the back fix it, and all would be good. Mr. Zita issued me a Due Bill, and I returned the next day.

On 4/20/05 I returned to let the tech fix the trunk latch. Long Story short, two hours later, and the tech (Steve Davis) could not fix it. At this point I told Mr. Zita were past the point of fixing it, and we now were at the replacing it point. Mr. Zita denied my claim and basically told me he didn't have to help me, I had waited to long.

At this point I knew I was dealing with a snake, so I decided to file a complaint with Connie Hedgepeth the customer service manager. After speaking with her, and telling her this whole story, all she could offer was $100.00 and basically told me buyer beware. Again I explained that this was told to me that it was a factory warranty issue, and had I known it wasn’t, I would not have bought this car. Had I known it was not a factory warranty issue, I would have demanded that Desert Toyota fix the problem the day I bought the car. I was lied to. Mrs. Hedgepeth also told me that this was from the GM, not her. I expressed my extreme displeasure at this solution and left.

I went to my appointment at Exoticar Paintworks INC. the next day, and long story short, The body shop estimator told me this car was involved in a serious rear end collision/impact and whomever fixed it, did a shotty job. The Body shop pointed out to me that the bumper alignment was off, some clips were missing, the rear lights were not even, the trunk latch was the wrong kind, etc.....

Now I am extremely distressed. Desert Toyota not only engaged in poor business practices, but now I have found out, they are committing fraud, by not disclosing that some of the used cars have been in accidents, and neglecting to tell consumers the truth.

My Attorney has advised me to make this complain to the BBB first, and then if no action is taken, we will pursue legal action, arbitration agreement or not.

Regardless, I will never, ever in my lifetime, recommend, endorse or say good things about Desert Toyota. All of my family, friends, and even people I meet, I do tell them of this, and they are aware. All of my other cars are Toyotas (Celica,Lexus,and Tacoma) will never, or never again be serviced by Desert Toyota. Shack Findlay gets my business now.
 

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How about them Redskins?
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Discussion Starter · #3 ·
No shit. I never do either, but like I said, they presented a car fax report, and said it was clean. Here is the back of the car, can U see what the body shop guy pointed out to me?
 

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I see it on the last pic its the smudge in the upper right hand corner... What do I win bitches? :banana
 

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that rear right tail light mounted on the trunk looks cockeyed to me......sucks man!
 

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Discussion Starter · #6 ·
BurnMyHeartDown said:
that rear right tail light mounted on the trunk looks cockeyed to me......sucks man!
Actually its the rear left thats off. The right side is good, its the left side thats fucked. If you look close, you can see the space difference between the light and the bumper are completely different on the left side versus the right side.
 

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BurnMyHeartDown said:
that rear right tail light mounted on the trunk looks cockeyed to me......sucks man!
Is that using your good eye? Hey I'm over here. Can you see me now?

I was hoping to make Elvis feel better in my state of insobriety. However, you just said the wrong side of his car is jacked. Isnt that kinda like saying "wow you girl is hot for a chick with down syndrome!" :phatyo
 

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When looking for a new Toyota for Katie, we specifically chose to avoid Desert Toyota. Why? Because they have some of the most annoying commercials known to man.

I'm really sorry about your experience. Thank you for sharing. Do you have copies of the paperwork you signed for them? You should try legal action or at least try the better business bureau.
 

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supermandy said:
When looking for a new Toyota for Katie, we specifically chose to avoid Desert Toyota. Why? Because they have some of the most annoying commercials known to man.
Huh? This makes no sense. Are you just agreeing to have something to say?
 

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Easy answer Lloyd....has werked for me 3 times and you get instant satisfaction ESPECIALLY with auto stealerships in this valley.

Call channels 3-8-13. They don't fuck around and will be there. Stealerships do not want these people on their premisise on a sales Saturday. Trust that.

Kick their fucking asses. I could just kill a thief/liar.
 

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How about them Redskins?
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Discussion Starter · #13 ·
Thanks guys. Car Fax works, ONLY in the case of a REPORTED ACCIDENT/INCIDENT. I am guessing that this was fixed without any kind of claim, so no documentation, Hence my situation. What you guys are reading is a copy of the letter to the BBB. I am waiting for a response from them. Just sent it in, like on Wed.

I also sent a letter of complaint to Toyota Motor Corp, Lexus Customer Satisfaction, The Rip-off report, and my attorney.

Gleno,
your response is something that I had over looked. All those invesigative reporters do tend to kick peoples asses. I might just do that in a week if I get no reponse. I also have become aware that I should file a claim with the Nevada Attorney Generals office. This will happen shortly as well.

I told these people I am not going away, and I am not.
 

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If ya wan me to flame em, just let me know...

- Ice_Hole
 

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Yea, I won't go into it deep here. Suffice to say, I tuned up a home warranty company for fuckin with me over a blowed up home a/c system in the middle of the summer, with channel 13. The company fucked with me for 4 days and refused to get me help. Within 1 hour of calling channel 13 the warranty company had an a/c co on it's way to my house. That's gospel.

Don't lay down bro. Be the fucker, NOT the fuckee. I personally don't play that shit. Ever.

Further, the Nv AG is also a good avenue.

IF all that fails....I say we feed the IceMan a shitload of Captain and turn him loose to do his flame werk. :eek:nfloor :eek:nfloor :eek:nfloor
 

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Discussion Starter · #16 ·
Gleno said:
IF all that fails....I say we feed the IceMan a shitload of Captain and turn him loose to do his flame werk.
:lao :eek:nfloor :banana :cheers
 

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kviper said:
Huh? This makes no sense. Are you just agreeing to have something to say?
No indeed... have you heard the commercials on the radio. Even if the service was awesome there, it would be enough to keep me away. It seems that we made the right choice in toyota dealers (fletcher jones) for the wrong reasons.
 

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Discussion Starter · #18 ·
Update: Recieved 3 calls today, one from Toyota Motor Corp, One from BBB to get the facts, and one from the Customer Satisfaction Manager for Desert Toyota. Long story short, they told me to bring the lexus in, and they will give me a rental car. They said that they would get an estimate, on how much it is to fix it to Lexus OEM Standards. I think they might be comming around since Desert has its own Body SHop in town...........
 

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Discussion Starter · #19 ·
And also to be fair, the idiot managers I delt with are no longer there. I guess thats why things have started to move.
 

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R1Elvis said:
And also to be fair, the idiot managers I delt with are no longer there. I guess thats why things have started to move.

I know this may sound cheesy, but Ive gotten good results with "Contact 13" for shit like that as well. When the "Q" gym was still there before it became 24 hour fitness, My wife got taken advantage of by one of there managers and they didnt wanan give her money back. We called Corprate, and I even brought a uniformed Metro Officer in there with me who theretend to book him for fraud... still he claimed everything was legal.

Gave Contact 13 a call, they called me right back I explained what had happened, and they were all over that. They did a story on "what to be careful of" for gym memberships. Interviwed my wife, and the Que Immediatly said they would refund our money as long as there name wasnt mentioned in the story. We got our money the same day.
 
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