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803 Posts
...so far. Six weeks about this coming saturday I called and ordered my Corbin saddle so as to have a nice comfy seat for the miles I expect to put on my bike over the long weekend. When I called I asked about getting the back portion of the drivers seat area moved forward and inch and having extra padding put into the seat. This was supposed to be no big deal and I was told that even with the mods I would have my seat in four weeks. Well at the end of four weeks I called to check on my order. To start things off, they couldn't find my order. After they finally found it, I was told that they had not even started the seat yet due to them being very busy. I was then told that they would however have it done and sent to me with in the next week with no problem. This monday was the end of week five and still no seat. So I called again. Once again, they cannot find my order and then when they do I am again told that the seat has not been started and it is going to be a week. At this point I was pissed. I explained how things had been going up to this point and that I was told twice that I should have it by now and how unexceptable it was for them to first loose my order twice, and then promise I would have it by a specific time but yet the seat still wasn't started. At this point don't remember exactly what reasoning I was being given since I was highly pissed. I did proceed to find out that if I wanted to give up the modifications I had asked for, they would be able to get a seat done that day (Last Monday the 27th). I decided that I wanted the seat bad enough for this weekend that I was willing to go this route although it didn't fell right to me. I felt like I was getting the run around some how. Either way I agreed and told Andy (the operator) that I expected the seat here no later then this Friday so that I would have it for my ride. He said no problem and promised to call me later that day to verify that the seat was done and would be shipped. Three hours later at about 130 in the afternoon, I get the call. I was still a bit upset with the whole situation but had calmed down for the most part. Andy tells me that it is going out ground and should be here on Friday. I told him to make sure it was here by then. He then asked if I wanted to pay and extra $20 dollars to have it sent 3 day express to make sure I had it. That flaired me up all over again. I told him that I didn't believe I should be paying for that after all the crap I had already put up with and that Corbin could pay for it. I told him that I him even asking that question was out of line as far as I was concerned and that I wanted to talk to his manager. After a few other words and not talking to his manager, he agreed to ship it at there expense. Well it got here a day early and I was pleasently suprised. I was happy as a lark right up until I tried to put the seat on my bike. At that point everything went down hill. I have a full tank bra on my bike and they made the seat fit very tightly around the gas tank. Needless to say, it would not go on with the tank bra in place. This was disappointing, but was something that was not life or death. I removed the bra and then attempted to install the seat once again.......wouldn't go. The seat would not latch to the bike and still seemed to be rather tight around the tank. I remembered that someone else on here had said they had to shim the seat pin to get there Corbin to latch, so I went in search of a couple of washers. I found some and installed them, adding about and 1/16th of extra length to the stem. I installed the seat again and this time it latched, but just barely. I sat on the bike to feel my new seat and was happy with the feel. That made me forget that I just had to shim my $400 Corbin seat to get it to fit on my bike. At least it did until I tried to remove the seat. At this point I figured out that I need more shims. The seat was stuck, I couldn't turn the key to unlock it because of the excess pressure from the ill fit. Finally I had to put the bike on the center stand, climb up onto the back seat and sit, then reach down and turn the key. Needless to say, that P.O.S went back to the factory for a revamp. If they can fix it fine, if not then they can refund all of the money I spent including the shipping that I paid when they billed my card for the original purchase. As far as the shipping back to them goes, they paid for it and don't know it. :neener I'll see if they figure it out. If they do fix it, I'm thinking to smooth things over, I should get a free back rest or something. I would never have expected a big company like this to be such a pain in the butt to deal with. I'm seriously dissappointed with the whole thing and I am still going to be sitting on that terrible factory seat this weekend! Pissed me off!