[coronadozx]

i purchased a logitech mouse (model G 500) and it isn't working 100% with my computer or applications.

i phoned logitech customer service last night at 10 minutes before they closed (which is cool b/c i knew i may/may not receive support). well someone answered and said they had to transfer me to another department, and i was on hold just long enough to surpass the support hours. i was a little irritated but i understood (sort of).

so i put in a email request and i receive a reply with a web link to show me how to configure my mouse, however, it was not for my model and the interface screens are TOTALLY different. that irritated me quite a bit.

so i called when i got home this afternoon, 2 hours before their closing. i was on hold for 45 minutes then all of a sudden the call was disconnected (i had 4 bars and i have no idea why it was disconnected). so i call back and i was on hold for 25 minutes before i finally get someone on the phone and 20 seconds into the conversation, the call was dropped again (i had 4 bars again ????). so i call back a third time and was on hold for 45 minutes before i hung up. i called their sales department so i could just get SOMEONE on the phone to tell them my situation and he said he would transfer me to a PERSON and not the queue. he came back on the phone and said, i'm sorry sir but our customer service hours are over. can you call back tomorrow? i told him that i apologize to him b/c i know it's not his fault but i am returning his product tomorrow and will never purchase logitech again. i also requested a supervisors number so i can tell them about my experience and he gave me the general operator number for logitech.

i had to vent b/c i am a little irritated right now.

 

[Gimpdiggity]

Dude...speaking of shitty customer service, I was just about to post this as it's own thread...

My wife collects Lego sets...always has...and Toys r Us had some deal going where when you bought sets in the month of October you got some custom brick thing that made some picture or some shit. So she had been going every week and just buying some cheap set to get the brick. Well, the fourth week we went in and were told that our local store didn't get any bricks in this week, and they didn't know what they were supposed to do. So I dropped Toys r Us an e-mail through their customer service address on their site, telling them about how our store didn't get any bricks and wondering if they could send me one.

I got a response the next day that went something like this:
"We thank you for your feedback. We strive to provide our customers with the best products and services available, and we value any and all input from people whether it is positive or negative. We are glad you contacted us about this situation, and hope that you use our customer service in the future if you need to."

Well, that didn't really tell me ANYTHING at all about what I was supposed to do or if there was anything that could be done. So I responded to the e-mail (there was a link at the bottom that said if you aren't satisfied just hit reply and send your message) with something saying that their response didn't even address my issue, let alone offer any kind of way to fix it.

The next day I got an e-mail that went something like this:
"We thank you for your feedback. We strive to provide our customers with the best products and services available, and we value any and all input from people whether it is positive or negative. We are glad you contacted us about this situation, and hope that you use our customer service in the future if you need to."

Look familiar?? That's right...they sent me the EXACT same message back. I was going to call them, but then my wife went to Toys r Us today to check to see if they had gotten any bricks in after the promotion, and the lady there gave her one even though the promotion was done. So it's not an issue anymore, but man, what shitty service!!!

As far as Logitech goes...I've always had really good luck with them...over the phone or over the web. They are one of the ONLY companies that I've ever had good luck for customer service with. I guess it has been a while since I had to call them, so maybe I won't have such good luck next time.

 

[Shamrock627]

I've had good luck with Logitech too. In fact, I currently use a G500 I've had for 7 years, and it just goes. Best mouse ever. You probly got a lemon.

I can also speak for Logitech's CS. My MOMO Racing (Red wheel) broke inside, and I emailed them about a replacement part (out of warranty so I would pay), to this day I still haven't received an email.

 

[coronadozx]

dude, i hope your luck continues and maybe it was just one of those anomalies that just happened to me, but, even it was just 1 in a billion, it was still me that it happened to, so i am moving on to another producer of mice. i'd like to give them the benefit of the doubt but at some point in life i have to stop giving those out! lol.

anyway, as for your situation, it seems like companies are willing to turn a blind eye to the "few" bad experiences that a small percentage of consumers go through, just so they can make a dollar. which i kind of understand, but it still sucks major balls when you are the one in that small percentage.

 

[Wakey]

Logitech appears to be pulling the plug on support for custom folks that use their Harmony line of remotes too.

I think they must be taking a beating financially right now.

 

[coronadozx]

Logitech appears to be pulling the plug on support for custom folks that use their Harmony line of remotes too.

I think they must be taking a beating financially right now.

probably so.

what irritated me the most was the recording saying that they understand that my time is valuable yadda yadda yadda. well god dangit, if it is so valuable then why make me wait 2 days for support and then make me wait longer?

after hearing that every 10 seconds for almost 2 hours it got under my skin.

 

[Stick N Move]

Ive been using my MX518 logitech mouse for the past 6 years and its great. I think shamrock is right. You got a lemon. But it really is no excuse for the support center to drop your calls if thats what really happened. Sometimes when I press my cellphone to my head hard enough my ear clicks the end call button. It usually only happens when im irritated, I suspect the same thing may have happened to you and would explain the dropped calls. What isnt working right with your mouse?

 

[Stick N Move]

Maybe this will cheer you up...

YouTube - Enzyte Order Prank Call - OwnagePranks

 

[User Name]

I have some Logitech cordless desktop, seems to work fine, but I don't use the custom software at all. Every once in a while though, it starts loosing the signal to the receiver, even though it's all of about 1.5 feet away. Kinda defeats the purpose of cordless when you have to duct tape the receiver to the mouse...

But for the most part, I pretty much assume I'm on my own with computer peripherals today. Almost no one has customer service worth a damn anymore.

Low expectations is the key to happiness! :slaugh

 

[coronadozx]

Ive been using my MX518 logitech mouse for the past 6 years and its great. I think shamrock is right. You got a lemon. But it really is no excuse for the support center to drop your calls if thats what really happened. Sometimes when I press my cellphone to my head hard enough my ear clicks the end call button. It usually only happens when im irritated, I suspect the same thing may have happened to you and would explain the dropped calls. What isnt working right with your mouse?

i'm not really sure why my calls were dropped, but i was on speaker b/c i was doing other things while on hold and when someone answered i told them i was on speaker and was going to walk back to my computer to describe my problem. then droppage. and the other time i was on speaker and did not touch my screen or phone during my wait time.

anyway, the add-on i have is not recognizing the mouse button 4 and 5 ... but when i reconfigure my mouse so 4 and 5 buttons are to be left click/right click they work as the left click/right click but does not work on the other settings. i also have trouble ticket in with the add-on developer. no luck with those guys either.

 

[Stick N Move]

What OS are you running? Have you fooled around with the control panel options for mice?

 

[Teej]

Also looks like Logitech has decided you don't need a scroll lock key anymore. A recent release of theirs has no way to generate the scrlk keystroke at all. not even a hokey finger dance.

The scroll lock is kinda nice in certain uses of, say excel...and KVM switching.

 

[coronadozx]

What OS are you running? Have you fooled around with the control panel options for mice?

vista

i'll try that tomorrow when i actually want to fix the problem. :cheers

 

[MeinGlänzendMotorrad]

I love my G7, G15, X-5500, and all my other Logitech toys.

 

[beowulf2k]

LOL Logitech

 

[benroe]

My logitech mouse has been great. I think you got a lemon too...

 

[Rhetorik]

My MX510 which I've had for 6 years or so is still the best mouse I've ever used. I hope it never dies, because I have no intention of replacing it.

Also, I normally avoid having to deal with CS by simply getting in-store warranties when I buy things at Future Shop, Best Buy etc. Then if something goes wrong, I simply return it to the store and get a brand new one.

 

[Jonny_88]

For once I agree with Mein, I love my G5, G15, Z-4 speakers, and my logitech mic. Not only that but a lot of their other products are really good, I think you just got a lemon and that sucks.