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Registered
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250 Posts
Discussion Starter #1
I'll let the email speak for itself.

me:

"Hey guys, I signed up for the thur/fri course last week which has been
postponed to this week. I plan on showing up in the morning but I cannot
find a specific location on the site for the classroom. Can you give me
a call at XXX XXX XXXX? Leave me a message if I'm not around. Thanks,"


them:

"Tomorrow's class has been cancelled there was only one other person besides yourself enrolled. You should have received a call from the college informing you of this. Please call SmartRider's Office tomorrow at XXX.XXX.XXXX.

Sincerely,

Robert and Seth Simpson
Site Administrators
Rockland Community College- Suffern, NY
Noxon Business Park- LaGrange, NY"


me again:

"That's wonderful. I did not receive a call, but I had a lovely three
hour round trip to the college and spent a bonus three hours wandering
campus asking questions. I also booked a hotel room and took two days
off work.
Did you see the last part of my email? The part with the phone number?
" Can you give me
a call at XXX XXX XXXX? Leave me a message if I'm not around."
After receiving an email from me wherein I stated that I was planning
to show up this morning for a class you knew to be canceled, asking
you to call me to provide directions, do you think it would possibly
have been polite, at the very least, to do so and maybe mention that
the class was not going to take place? When did you expect the college
to call me at that point? Four in the morning?
I did not receive a call. I have no messages. None of my messages
have been returned.
I was told you would call me if the class were canceled, and that if
you didn't call me then everything was in place and to simply show up
at the college.
I'd like a full refund. I am canceling my registration for the
canceled class and I expect a full refund.
Thanks for wasting my time by canceling the class twice. I notice
that if I do register and fail to show up or cancel, my money is
forfeit, but you can cancel classes at will depending on whether or
not you feel it's worth your time to teach three (last week) or two
(this week) people. Does that sound fair to you?"

Since all other MSF courses in the area are booked, and since the NYS DMV motorcycle testing locations are booked, I'll have to wait until next year. This is what you get for $350.
 

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Official E-Thug
Joined
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1,689 Posts
ouch.. fuckers... i would have been hella pissed too and i think ur tone was fine... pissed but not overly abrasive, they better give u ur damn money back!
 

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Don't tease the dragon
Joined
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1,193 Posts
That's the exact reason MSF gets a bad rep - Instructors and colleges worried about the uincome and not about the student... THAT IS BS!!

Please contact the MSF directly and notify them of this exchange so that they're aware that the problem exists. The MSF itself doesn't believe in that crap.
 

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V-twin anyone?
Joined
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2,161 Posts
Stern, yet you got the point across. Good job and I hope you can enroll in another class before next year.
 

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how bout dem deadskins
Joined
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3,235 Posts
damn its like 2 month wait for MSF class at the local HD place...
 

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You got that right.
Joined
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10,228 Posts
Be tactful. What's that cliche? You can attract more with honey than you do with something? I forget. Be nice, ask for a refund, get into another course (if they're still open) or see if they can book you as a write-in and a booked section.
 

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Smiley Gladhands
Joined
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3,050 Posts
Never had that problem here...but I would have been so pissed. You took two days off work and booked a hotel and they cancelled the class because it wasn't financially to their liking? I would report their asses to MSF in a heartbeat.
 

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what R you lookin' at?
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5,313 Posts

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Registered
Joined
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705 Posts
hey i had a great experiance with the basic riders course... however in pa its free (apart from the 15$ for your permit before you take the class) I guess that's why its so good though... they dont need to worry about the money just the students?
 

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Registered
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250 Posts
Discussion Starter #11
"Thank you for taking the time to send your comments about SmartRider Motorcycle Safety Program. We are sorry you had a less than positive experience-this is not the norm. We will forward your email to Michael J. Melis, state coordinator for New York. We are confident that Mr. Melis will be diligent in following up."
 

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Sandbox hater!!
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629 Posts
Dang that sucks. But hey you could always join the Military they give it to us for free. Sorry to hear about the money though.
 

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Midnight Rider
Joined
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415 Posts
yeah, come to IL its a $20 deposit to hold the seat and they give it back at the end. unless you choose to donate it. either way, $20 is a LOT cheaper :) but back to the point, you definately should get your money back. that sucks. this is why i hate emails. organizations decide it is better to not speak to someone and let their fingers do the talking. LAME.
 

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You got that right.
Joined
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10,228 Posts
Almighty Jason said:
$350 for MSF :lao That's a ton of $$$ for riding cones in a lot.

If mine was over $50 there is no way I would have taken it.
In Boston it ranges anywhere from $250 to $325. There are some limited discounted sessions for mid-week courses/classes which are closer to $200. I think they try to price it according to price indecies / cost of living estimates.
 

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what R you lookin' at?
Joined
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5,313 Posts
MSF is state funded, that has alot to do w/ teh cost. some free, some $$$

learning what you learn (for most).........priceless........lol
 

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Registered
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3,897 Posts
Sorry you had to get completely screwed over. You're response was completely justified.

Paid $75 to take it this weekend. The first day of riding was really slow and basic. Second day was still slow but had some good info and was worthwile.
 
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