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|General Sportbikes This area is for sport bike discussion in general. Topics that don't really belong anywhere else can go here. Questions can be answered and addressed to fully understand certain aspects of the sport. If your question is manufacturer specific please post it there.
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Originally Posted by funkeycold
Cliff Notes: The service department at Renton Motorcycles (in Renton, WA) sucks terribly (Terrible isn't even a bad enough word...).
I took my bike in to get it's cracked fairing fixed (dealer's fault), and I asked them to do the 600 mile service since it was there.
I got the bike there at 2 PM on Friday. After waiting until Saturday afternoon (about 3 PM), I finally called them to see what was up. They said that they couldn't find the new fairing. It was there in the computer, but not there physically. I said fine, whatever, and asked about the 600 mile service. They said that they were doing it right then and it should be done soon.
So I wait until Saturday night, and no call. I wait until Sunday afternoon, and call them up again. They say that they haven't been calling because the number they were calling wasn't right, which is stupid because both the parts and sales departments have the correct number. They said that the service was done, and that they had to re-order my new fairing.
So I get there and I tell the guy that I was very dissatisfied that it took two days to do a service that should only take 1.5 hours. It seems to me like they just let the bike sit for a day and then took their sweet time doing the service. The guy kept trying to give excuses, which made me even more angry. Why make an appointment for 2 PM if the service guys aren't even going to work on it for several hours or even the next day?? And then they never contacted me at any time regarding the delays. And then they had to reorder my fairing. And then they didn't even clean my bike very well, if at all. He didn't even say sorry for the trouble, and I didn't get any discount all the crap they put me through. I could have been riding my bike all weekend instead of having it sit in the dealer's service lot. What a bunch of BS.
I don't know what kind of experience others have had there, but I've had nothing but problems there. The sales manager made me pay over MSRP for my bike because it was "the last one in the Western U.S.". The parts people have the worst organization. When I picked up my gear it took them a half hour to find everything, and they still couldn't find my jacket, which they found a week later. And then this whole crap with the service department...
I'm never going there again. I've always hated dealer service departments, but this really pisses me off. Even the last time I took my BMW car for service, it sat for 7 hours before they worked on it. I swear.....I just want to blow up. I do my own services on my car, and I guess I will have to start doing it on my bike too.
edit: I was just thinking... They never called me to tell me that the fairing was even in. I had to call THEM and ask if the fairing was in...
Originally Posted by tmkreutzer
Sorry, but I don't really sympathize with you very much. I think you had an unreasonable expectation.
|They also don't want customers to see the people standing there waiting and get a real idea about how long they're going to have to wait. If you knew that you were 30 in line for your 2 hour service, you'd have went somewhere else. (Which sucks for customers, but that's business.)|
|Second, they do it so the mechanic always has another job waiting. That way they maximize his work time and get the most out of the wages they pay him. The last thing you want is your $23.00 an hour mechanic to be doing is pushing a broom.|
|Not calling you is not nice, but again the mechanics have other things to do than make telephone calls.|
|If you were concerned, you'd have either waited there on Friday or gone home and then called back (which you eventually did - but not in such a timely way as to make me think you were really concerned about getting your bike back pronto)|
|Besides, would you want your mechanic to be more concerned about the schedule than doing their job right? They'd have to ignore, rush or just gloss over stuff to finish your bike for the next appointment. I'd rather wait the extra time and be sure the guys in the shop were doing a good job.|
|I also don't have a lot of sympathy for you paying too much. You chose to buy the bike and you chose to pay extra for it. If there weren't people like you who are willing to pay more for bikes, no one would pay above MSRP.|
|But you got in a hurry, you had to have that bike right then, it was the last one on the West Coast (which was probably exciting - and probably a lie) and ponied up the cash. When you do that I don't think you have a legit gripe about the price afterwards, that's just how it goes.|
|On the gear, again, you continued to patronize a business you don't like. Why? There are a lot of bike shops in the Puget Sound area, find one you do like, like a smaller mom and pop store, that would value your business, and support them.|
|These mega-dealers all suck and get everything out of you they can, but if you willingly walk into a buzz saw, I don't think complaining about it afterwards is good.|
Originally Posted by evils-03-RR
What'd you end up paying for your FZ6? Our local dealer had one and offered it to me for 6100 I believe, before taxes title ect.
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