Ridegear WARNING / Complaint

[P4PHelddown]

ordered march 13th. took till the 28th to get the order after a dispute. then as you read above in my other post i did get a hold of someone. its been still a month and i have not been refunded. though the extension she gave me works she never picks up and its been a while. i left a few messages and no return. finally i called again today did not use the extension. got a guy on the phone who looked up my order. said i would be getting a refund to my paypal. he gave me an extension, the same one as before, he new the girl's name i spoke with earlier and he said he replaced her as of today. i will post again when they actually refund me, or if they do. i am real pissed still but finally i got someone on the phone today. the company went thru a lot of changes and they know their shit is fucked up but i would never deal with them again even if i get refunded

[mnewell]

I'm going through a very similar issue with RideGear.

I ordered a jacket from them on April 2 and got the same order confirmation and estimated shipping time email. After 10 days and nothing showing up I sent them an email to see what’s up. All I got was an automated response that someone would get back to me. 5 days go by and no one got back to me so I called them up again and after them hanging up on me 6 times, due to “heavy call volumes” I finally got ahold of someone by the name of Zenaida (extension 114). She said my order should by 4/22 and if it didn’t she would call me. 4/22 rolls around and no shipping confirmation email was sent. I called Zenaida back on the 23rd and left a message with her to return my call. On the 25th I called back and left another message because she did not call me back. On the 2nd I called back and went through their phone-tree hell but finally got ahold of someone. He said that Zenaida no longer worked there and that’s why I never got a call back. He then said that my order MIGHT ship on the 12th but he could not guarantee that it would ship. I told him that I thought that was unacceptable and that I needed to talk to his boss or a manager. He said that his manager was out of the office that day but he transferred me to her line. Her name is Andrea (extension 113) and I left a message with her to call me on Monday with an explanation of what’s going on. Can you guess what happened next? No I did not get a call back on Monday so I left another message on Andrea’s voice mail this morning asking for a call back.

My credit (debit) card has already been charged for this order.

I’m at my wits end right now…

Originally Posted by Moon

Ridegear rating by the BBB

Customer Experience

The BBB processed a total of 185 complaints about this company in the last 36 months, our standard reporting period.Of the total of 185 complaints closed in 36 months, 175 were closed in the last year.

I went to the BBB website this morning and the number of complaints have shot up 234 complaints. That's 50 more complaints over the past month and a half.

I feel like I've been used.

[Dr. D Gas]

Contact your bank immediately. Explain your situation and explore your options with them. That's what I had to do.

IMO they should be shut down for fraudulent business practices.

[P4PHelddown]

Originally Posted by Dr. D Gas

Contact your bank immediately. Explain your situation and explore your options with them. That's what I had to do.

IMO they should be shut down for fraudulent business practices.

how can i do that, i used paypal and they took over for me. i don't think the bank has authority

[P4PHelddown]

funny thing is i had the person jessica help me, then a guy named jimmy now is in her place, and guess what she no longer works there either. oh well i think i shit 350 or a new pair of boots down the shitter