Superbike Supply - DO NOT BUY FROM!

[sportrider75]

On Monday, April 30th at 9am Eastern I called Superbike Supply to order some new Michelin Pilot Power 2CT tires. I talked to Brad and he gave me a good price. I have previously ordered from SS before so the transaction was fairly smooth. Brad asked for my email address and my username on 1000rr.com so he could send me tracking info. He told me that he was expecting his shipment of tires to come in later that day and that he would try to ship them that day. He said he would send me the tracking number when the tires shipped.

No word all week from them so on Thursday I call Mary at Superbike Supply to get the tracking information. She gave me the tracking number and carrier which was DHL. I look it up on DHL's website and it says the expected delivery date is the next day, Friday May 4th. Friday comes and goes - no tires. I call DHL and they say the tires will be delivered Saturday. Saturday comes and goes - still no tires. I call again. They say Monday. Finally on Monday at 5:45pm I get the tires.

I look at the tires and I don't see "2CT" written on the stickers. I look up the part numbers on the web and I see that Superbike Supply sent me the WRONG TIRES! They sent me regular Pilot Powers. I call them immediately, but they are closed. I sent them a email explaining the problem and called them first thing the next morning. Brad answers, but hands me off to Mary. Mary says "well, I'll overnight them if I have to". Great! I explain that I need the tires for an upcoming track day that weekend. I need to get them mounted and scrubbed before then and I need the tires on Wednesday. She says 'okay' and says to send back the wrong tires and she'll get the correct tires sent out and that she will call/email me the tracking info. Half the day goes by and no word from Mary. So I call her and ask for the tracking info. She says she's waiting for the supplier to ship the tires. She says she'll call me back. Hours go by, nothing. So I call again 20 minutes before they close. She says "Oh, I didn't know you needed the tracking info right away". I said "Well your closing in 20 minutes". I wanted to to make sure she sent them overnight. She calls and says the supplier still hasn't shipped them, but will have the tracking info in the morning.

The next morning I get a email with the tracking info. THEY SHIPPED THE TIRES GROUND! I won't get them until Friday. I need to get them mounted on the bike and scrubbed before 7AM on Saturday so I don't crash my bike. I call Superbike Supply and Mary says "Oh I didn't know you needed them overnighted". I explained what had to be done and she said she would call me back. Brad calls me back and is not empathetic or apologetic at all. Explains that the A/C at his house is broken and says it would cost a lot of money to ship the tires overnight. I told him that Mary said she would ship them overnight and he said "Did you know I was standing next her when she was talking to you?" I said "No, I did not". He said "She said she would them overnight if she had to". I said yeah, doesn't that mean she agreed to ship them overnight? He said no. I was blown away. I explain to him what needs to be done, get the tires mounted, balanced and scrubbed. He says he'll call UPS and have them deliver the tires early in the day on Friday and he says he will call me back. Let me remind you that this was on Tuesday. End of day Tuesday comes – no call from Brad. Wednesday - no call. Thursday - no call. I send a email asking for status and a call back. No respone, no call. Friday - still no call. Finally at 1:00 UPS delivers my tires. Then Mary decides to reply to my emails and says the tires have been delivered. Thanks! I'm never ordering from them again and neither should you. They treat their customers with no respect. I was nice to them, calm and understanding and they walked all over me. I know mistakes happen, but it is the responsibility of the seller to correct that mistake. A order confirmation would have been helpful in finding out the at they were sending the wrong tires from the start.

[soxxerms]

got me worried about ordering from them, i order a sprocket from mary and got the same results from her, no answers to emails or calls, but luckly the sprocket should up in 3 days less than 7 which she thought it would be.

[hondajunkie]

Boy that just a shitty transaction.....
Great customer service

[fishnride]

I ordered a rear brake reservoir (G-Craft copy) for my RR - arrived the next day.

[DEMIAN1970]

I've spent alot of money with them, I even remember placing an order by phone on a holiday with Brad. (don't remember which holiday)
I have nothing but good things to say about them, as does everyone on the ZX10.net forum.
Sorry about your experience, it happens once in a while, this time it happened to you.
I think that bad mouthing Brad and Mary on the CBR1000 forums can actually get you beat up!

[sportrider75]

Originally Posted by DEMIAN1970

I've spent alot of money with them, I even remember placing an order by phone on a holiday with Brad. (don't remember which holiday)
I have nothing but good things to say about them, as does everyone on the ZX10.net forum.
Sorry about your experience, it happens once in a while, this time it happened to you.
I think that bad mouthing Brad and Mary on the CBR1000 forums can actually get you beat up!

I've spent about $1000 in the past year with them.

[Omahastylin16]

I think that bad mouthing Brad and Mary on the CBR1000 forums can actually get you beat up!

internet fight?!?!?! im on my way to the 1000 forums!!!

[OFFICER737]

Order them thru Sportbiketrackgear.com next time, damn good prices shipped to your door and they are top notch on customer service. I have spent thousands with them and not a problem ever!

[mr_domperignon]

Man i know your piss, we're all humans. We make mistakes, they still have the cheapest prices around.

[johnnyastroR6]

You wanted to pay bottom dollar & you did. Ever hear the saying "You get what you pay for!" Next time pay the extra dollars & get your tires or parts from your local dealer! You can actually go see them if you've got a problem & your support will help to keep them in buisness and grow our sport! Visit www.tigertrackdays or www.noproblemraceway

Johnny

[cbrsensei]

Hmmm, that's odd. I guess we're all human and there are two sides to every story. I've always had GREAT service with them.

In fact one of the things that surprised me the most was that on two occassions I was on the phone with Brad cause I had a couple questions and I could hear phones ringing off the hook in the background and even though our conversation wasn't related to me placing an order or for that matter it wasn't even sportbike related he continued to speak with me like nothing else mattered.

I was VERY impressed.

[Diel11]

I've had nothing but great service from them, even when I order oem parts for all brands. Can't beat those prices.

[resuscit8u]

I have spent literally thousands with Brad over the last few years, in fact, 6000 dollars in tires this year alone for myself and members of my site. I know Brad and Mary personally and consider them to be very dear friends. I have referred numerous people to him and will continue to do so. I am certain that there is more to this story than meets the eye at this point.

Pilot Powers have no mold release and do not need to be scrubbed in at all by the way, hell, the racers go out and bust off fast laps with their tires on the bike only having been mounted a couple minutes before. Mounting and balancing only takes an hour at most, so having them by 1 pm on Friday for a Saturday trackday sounds pretty reasonable to me.

[my99zx9r]

Nothing but great service from them either. They did send the wrong item once and I emailed Brad about it. He called me that morning and apologized, sent the correct parts to me for overnight saturday delivery. Top notch customer service in my book. Have no fears buying from SUPERBIKE SUPPLY!!