Screwed by Memphis SHOP!!

[F4istreetracer]

This was my brother's bike.. I went with him to pick it up.. and all below is true.. This is what my brother posted on his forum

This will probabaly be a long one, but here goes...

Here's the sequence of events. Please note that I never received a call from the shop. I always had to call in and check up myself. Everything in quotes is what the shop mech. told me.

8/5 - I take my bike to Leos Cycle Shop on Summer Ave in Memphis for a valve adjust. He (the mech) said it would take a week or 2 because he was really busy and it would be $115 plus shims. So I left my ZR in the capable hands of "the nation's first kawasaki dealership" (so I've been told).

8/13 - I called and he hasn't started yet.

8/18 - Hasn't started yet, but "should get to it on Friday (8/20)"

8/25 - Hasn't started yet, but "should get to it Friday or Sat (8/28)"

8/31 - "Just took the gas tank off. I might need to order shims, but that will take overnight. "

9/1 - "Shims take 2 days to get in. Should be ready Thurs or Fri (9/3)"

9/2 - "Should be Friday or Sat. I'm sorry, I'll cut you a deal". I went out of town for Labor day.

9/7 - "I'm waiting on a gasket overnight".

9/10 - "I got the gasket today and should get it done by 5pm." I called at 4:45pm. "We are trying our best to get it done today, we'll call you if we do".

9/11 (2pm) - "Bad news, I put the timing chain on wrong and bent an exhaust valve. I lined it up using the marks on your Factory Pro advancer and found out that you can't do that. I'm so sorry. I have to order a new valve and it'll won't take long after that. It's all my fault."

9/13 - I take him the OEM ignition rotor to make sure he puts the chain on correctly.

9/17 - I didn't hear anything all week so I call. "Yeah, it's ready. I won't be here when you pick it up, but I'll leave it with somone." I go to pick it up and it's sitting in the parking lot with the key in it, unattended. I go in and the bill is $138. I told the lady at the counter that the mech said he was going to give me a deal, can I not get a discount? "No, I can't. I don't know what he did. I know he worked hard on it and he only charged you 1.8hrs labor." I told her that I know he worked hard, but that's because HE bent my valve and had to disassemble the top of the engine. I also told her that I have been waiting for 6 weeks. She said "You'll have to call him Monday and chew his butt out". I had no choice but to pay if I wanted my bike back.

I paid. I went out to start my bike and notice the switch had been left on...the battery was dead. I had to wait 15min to charge the battery.

When they got it started, I notice the generator cover and the cover just above that were scratched all to crap. I went back inside and told them. "You'll have to bring it back next week and I'll get him (the mech) to touch it up."

When I got home, I noticed my two bros pipe was scratched up pretty bad as well. Also, they put he band back on in a different place, so I have two sets of rub marks on the pipe now.

The bike seems to run good, but I can't see past the money, time wasted, and scratches. Plus, it's been so long, I can't remember what it ran like before, so I really don't know if it's better.

MAN!!! I should have just done it myself!!!!

STAY AWAY FROM LEOS IN MEMPHIS!!!

[2_wheeled_slave]

No excuse for that kind of service, at least without some serious discount(s). So, did your brother call back?

[Casket Crew]

o man I would have been tempted (although I wouldn't have) to hop on and, after the jump, ride off

[F4istreetracer]

We have to wait til monday until the guy who worked on it to get back in town so we/they can discuss what kindof of work he did, what it's worth, etc.

[Rotty]

I would of left it until the mechanic came back. Stuff like this has bit me in my ass before, and I won't let it happen again. Basically, once you take it from their possession, good luck getting any compensation.

[Twinsen]

Man that sucks, lemme know what happens. Something told me never to buy anything from that dealership...

[F4istreetracer]

I'll keep you all posted as the final result of this situation

[21 natas]

I've had some bad experiences with dealers but compared to this I can't complain. Do go back on Monday though and confront the mechanic.

[RickC1957]

Hmmmmm, now I know why I always buy the shop manual for whatever bike I own at the time, and I buy the tools that I need, no matter what the cost, because when I read threads like this, the "mechanic" involved in the thread, makes me look like the Einstein of Wrenching.......I would definetely start a legal proceeding;)

[F4istreetracer]

I've got a 02 F4i and it's about time to do the valve adjustments on mine.. if i were back home in gatlinburg.. i'd have no problem taking it to one of the local shops i know b/c i ride w/ most of the guys that work there.. even tho the labor is still expensive =[ .. but i'm going to try to find the service manual for mine and do it all myself..

[twisted_medic]

man that sucks dog.

[F4istreetracer]

FINAL RESULT!! My brother called the mech. today and long story short.. the guy offered to touch up paint the engine.. and said that he didn't charge him for some extra spark plugs he put in and didn't charge him for 6 schims at $10 a piece.. then my brother mentioned the exhaust pipe scratched.. the guy said "well the bike had been laid down b4" .. my brother told him yeah and he replaced most of the parts and that's why he got the NEW TWOBRO pipe.. so if we did take them to court.. i'm sure they could come up w/ enough excuses to call it even.. the guy is all "i gave you extra stuff" .. well that's all fine and dandy..but we didn't ask for it in the first place.. AND the Scratches (IMO) is worth more than the extra parts.. grrr... some people!!! I swear some of these mech. out there just don't care!!

What's the lesson learned for us and hopefully everyone else that reads this.. DO YOUR OWN WORK IF AT ALL POSSIBLE... There's no guaruntee that the mech. will do a better job than you + you pay THEM for it!!! That is of course unless you know the shop guys well!!

[rattboy]

hey im from memphis living nashville just read ur post Leos humm imagine that if u want a good shop id suggest Motorcycle Madness over on Whitten road just tell them that one of the guys that rides with MSSR (Mid South Street Racers) sent u over there and they will take care of u they do excellent work on any bike really nice custom jobs as well good luck with Leos

ps the one of the guys in office is terry really cool nice guy

[3l1t3]

Originally Posted by F4istreetracer

We have to wait til monday until the guy who worked on it to get back in town so we/they can discuss what kindof of work he did, what it's worth, etc.

Fuck, it should be free.

He took his time and broke/scratched/bent things in the process.

File a complaint with the Better Business Bureau.

[Milwaukee DON]

Originally Posted by 3l1t3

File a complaint with the Better Business Bureau.

^^^^^^^^^^^^^
What he said.