Samsung

[Fah-Q]

So my adventure started out in January when my 19" Samsung monitor started to go bad on me. It being covered by a three year warranty I call Samsung to arrange for a repair/replacement (Not being sure which way they would go).

I was told that a warranty replacement (Refurb-I didnt care) would be shipped out and that I would need a credit card as it was going to cost me $40.00! Naturally I let them know what I thought of that but went through with it mainly because a new replacement would cost far more.

Over a week went by and I called Samsung again. "Wheres my monitor?" I ask- They respond "Sorry sir- Our system was down that day and your charge didnt go through. Can we try it again?"

You may be able to see where this is leading.

THREE weeks later I am still calling Samsung asking "Where the HELL is my monitor?" and getting a new excuse every single time. Finally getting through to their "Executive Support" department (The one that gets to deal with customers who HATE them) and things start to happen.

So, after a month I finally get my replacement and from the looks of it the quality control check was done by somebody who was blind in one eye and couldnt see out of the other. The image fuzzy and the color faded.

Not long after that I recieved a follow up call from Samsung inquiring about my satisfaction level. After laughing my ass off I told the poor guy exactly what I thought of the (lack of) service I recieved and the quality level of the replacement monitor. He promised me that he would get right on rectifiying the situation.

Ok, so its going to come as no surprise that nothing was resolved, right.

Fast forward to two days ago. I call, and of course I'm promised a call back which I never get.

This morning I call and I'm told that I'm out of warranty and they will ship me the same kind I have now (Total junk) or I could PAY for an LCD monitor.

I went nuts. I told the poor woman on the phone what I thought of Samsung's alleged customer "service" and that I would NOT accept yet another inferior product nor would I actually PAY for any kind of replacement.

I'm now waiting for a call back from her supervisor. I told her due to past experience with their joke of a customer service department that I wouldnt be holding my breath for that call and will be calling back on my own in a couple of days.

Fuck Samsung

[ChloroFiend]

Not that this'll help but asking for a supervisor in a call center generally gets you another help desk weenie, designated "supervisor" for that day.

[Fah-Q]

Yes, I've heard about that one. Sometimes it still can be helpful because that person may actually have a diferent approach to the problem.

In this case it may actually pay off. Samsung called me back (Today!) wanting a copy of my original purchase invoice (I can get a copy from the place that sold it to me) as it looks like they want to refund my money for the original monitor!

Of course I'll believe nothing until the check is in my hands.........

I noticed you're local-Ever go to Strat's on a Wednesday night?

[Krazy Hawaiian]

You outta realize that calling them whatever and ranting is less likely to get a response than being polite. Those people have hundreds of people ragging on them day in and out. By giving them shit all it does is make your service bill slip to the bottom of the pile or worse.

[Fah-Q]

Originally Posted by Krazy Hawaiian

You outta realize that calling them whatever and ranting is less likely to get a response than being polite. Those people have hundreds of people ragging on them day in and out. By giving them shit all it does is make your service bill slip to the bottom of the pile or worse.

Over a month of being nice ,polite and only telling them how dissapointed and angry I was is what got me nothing more than the trouble I detailed in my first post.

This afternoon I got a call back from them and I was told that if I can provide proof of purchase for the original monitor, they will give me a FULL REFUND.

Moral of this story- I was nice long enough. I got angry (Justifiyably so), told the rep what I thought in a non vulgar manner, but with a slightly raised voice and FINALLY got some results.

What sucks is that it took all that for anything good to come of it.

[ChloroFiend]

Originally Posted by Fah-Q

I noticed you're local-Ever go to Strat's on a Wednesday night?

No clue what Strat's is or where it is. Mind filling me in?

[Fah-Q]

Originally Posted by ChloroFiend

No clue what Strat's is or where it is. Mind filling me in?

Its a Hot Dog/Chicken/Burger joint (Pretty damned good at that) on North Ave (64) about a half mile West of 83.
(231 E. North Ave. Villa Park, IL)
Every Wednesday night there is a pretty good sized gathering of bikes. Mostly sport but a few others as well.

Generally peole hang out for a while then go on rides and from what I have seen, the douchebag factor is fairly low.
Mostly cool people and many cool bikes.

[ChloroFiend]

Hrm...might have to check it out. I'll see if i can drag my bud with too. What time do people usually start show up?

I'd be the guy on the subaru blue FZR, by the way.

[Fah-Q]

There is a fairly good crowd there usually by 7PM.

Emerald Green Triumph Trophy for me.