Sucks when you have to deal w/ people like this.
I had a similar experience recently w/ another "business." Ordered a part they told me they had. Called a week later to find out they were still finishing the part, said it would take another week. Called the next week to get the same story.
Checked out my credit card transaction activity to find they charged my card the full amount (rather then just getting an auth for the funds) on the day I called (yes, they're not supposed to do this until product has shipped).
They credited my card w/o hesitation so I left the issue alone. Seems our motorcycle brethren lack basic business acumen (reading their merchant agreements) and providing good customer service (i.e. not lieing).
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