So my adventure started out in January when my 19" Samsung monitor started to go bad on me. It being covered by a three year warranty I call Samsung to arrange for a repair/replacement (Not being sure which way they would go).
I was told that a warranty replacement (Refurb-I didnt care) would be shipped out and that I would need a credit card as it was going to cost me $40.00! Naturally I let them know what I thought of that but went through with it mainly because a new replacement would cost far more.
Over a week went by and I called Samsung again. "Wheres my monitor?" I ask- They respond "Sorry sir- Our system was down that day and your charge didnt go through. Can we try it again?"
You may be able to see where this is leading.
THREE weeks later I am still calling Samsung asking "Where the HELL is my monitor?" and getting a new excuse every single time. Finally getting through to their "Executive Support" department (The one that gets to deal with customers who HATE them) and things start to happen.
So, after a month I finally get my replacement and from the looks of it the quality control check was done by somebody who was blind in one eye and couldnt see out of the other. The image fuzzy and the color faded.
Not long after that I recieved a follow up call from Samsung inquiring about my satisfaction level. After laughing my ass off I told the poor guy exactly what I thought of the (lack of) service I recieved and the quality level of the replacement monitor. He promised me that he would get right on rectifiying the situation.
Ok, so its going to come as no surprise that nothing was resolved, right.
Fast forward to two days ago. I call, and of course I'm promised a call back which I never get.
This morning I call and I'm told that I'm out of warranty and they will ship me the same kind I have now (Total junk) or I could PAY for an LCD monitor.
I went nuts. I told the poor woman on the phone what I thought of Samsung's alleged customer "service" and that I would NOT accept yet another inferior product nor would I actually PAY for any kind of replacement.
I'm now waiting for a call back from her supervisor. I told her due to past experience with their joke of a customer service department that I wouldnt be holding my breath for that call and will be calling back on my own in a couple of days.
Fuck Samsung
